Over the last 40 years Contrac has been developing a spectrum of technology solutions and services with business in mind. Contrac’s objective is to become an integral part of your organisation and provide outstanding solutions and services that meet your business technology needs. We do that by assessing the most immediate challenges for your organisation and then working together to create a bespoke solution which will help improve performance, increase efficiency and bring significant value to you and your stakeholders. We are driven by the desire to provide excellence to all our customers. We do this by forming long-lasting partnerships, enabling us to help you realise the full potential of your company through technology and Contrac’s services.
As an administrator and someone with a ‘do it’ attitude, I have raised over 200 tickets in my time since Contrac have been our IT support. Staff are still just as polite with a friendly attitude when on calls.Teresa Peasley, Administrator 1 Stop Halal
Latest News from Contrac
How Cisco Meraki can save both an enterprise’s time and money
The whole idea behind Cisco Meraki was generated due to a peculiar problem faced by Tim Irimies, IT Manager of Saracen Mineral Holdings. The gold mining company has five mining sites spread across Western Australia that house over 200 employees and 750 contractors. Tim wanted to manage the networking needs of those sites and he had just two IT officials based in an office in Perth. The challenge was new, but it became evident that this was the need of the near future.
With the help of Cisco Meraki, Saracen was able to fulfill all his requirements with ease. Foremostly, it was easy to install; even a non-technical person could do it. It empowered the two IT officials Saracen had to monitor and troubleshoot the installation process without leaving the office in Perth. With Meraki devices in place, Saracen could now have transparency at what was happening at network devices, client devices and connections in real-time. This was not limited to a single property, but all the 5 mining sit...
8 things to cover in your Managed Services Agreements
Outsourcing your IT processes to a Managed Service Provider (MSP) is a great idea. But to benefit the most from an MSP, it is essential that both the parties are on the same page regarding requirements and deliverables.
With an accurate Managed Services Agreement outlining the services provided by MSP, clients can build realistic expectations while covering the MSPs against liabilities.
While creating a Managed Services Agreement, there are certain things which you shouldn't miss out; let's go through them in detail.
The first and foremost thing to be included in your agreement is the kind of services you are going to provide to the client. Whether it is just management, cloud, support services or a package of all of them; everything should be clearly outlined. It is also important to mention which services are excluded to avoid future complications.
2. Response time
The agreement should clearly define the duration of which you will be responding to an iss...
Cloud Solution Provider – checklist for choosing the right partner
If you're ready to start adopting one or more cloud services, you need to feel confident that the vendor you've entrusted with your business-critical applications and data will keep them safe and provide proper support. That isn't necessarily easy, though. According to a recent report by IDG2, one in three IT leaders found that the provider ultimately failed to meet expectations for support.
In this post, we will guide you through the factors that should drive your decision-making and explore some of the difficulties you might experience along the way.
Definitely, it is important to have data on the cloud which gives immense scalability and simplicity and manageability of business. And to do this you will need a very strong consultant who can be a part of your business. Unfortunately, choosing an optimal partner for that service has become a tough decision to make.
The cloud provider may have all the technological prowess that ticks all your boxes but may fall short on their b...
How the IT Manager can benefit by partnering with a Managed Service Provider
Many small to medium sized businesses maintain their own IT infrastructure. When doing so they will hire an IT Manager to handle the day to day operations. While some may consider this a viable and economically sound solution, experience has shown that it may benefit the IT Manager, and the business, more to partner with a Managed Service Provider.
You may find your team understaffed at times resulting in an inability to stay on top of situations and procedures. Does this result in your need to hire temp help?
The break/fix model of many teams limits them to putting out one fire and moving on to the next. Conversely, paying staff to sit idly by while waiting for the next crisis hardly seems the best use of their skillset, and the business' capital.
Managing multiple vendors, employees, contracts, budgets, temps, etc. can also become cumbersome, if not overwhelming, at times. Consider the following benefits when partnering with a Managed Service Provider.
Your MSP Is the Onl...
Comparison of SaaS, PaaS and IaaS
There are usually three concepts of cloud service, Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).
Whether it is IaaS, SaaS, and PaaS, each has its own intricacies, but today we're going to help you to differentiate SaaS, PaaS, and IaaS.
SaaS - Software-as-a-Service
Generally charged depending upon the number of users and charges are recurring monthly or yearly. Companies have the choices to add or remove users at any time without additional costs. Some of the most well known SaaS solutions are Microsoft office365, SalesForce, Google Apps. It is a responsibility of SaaS provides to manage Server, Network, and Security related threat intern it supports organization to reduce the cost of software ownership by removing the need for technical staff to manage install, manage, and upgrade software, as well as reduce the cost of licensing software.
PaaS - Platform-as-a-Service
A cloud service, typically providing a platfor...