Managed Services
YOU'RE IN GOOD HANDS.
Managed Services from Contrac takes away the headache of the day-to-day management of your IT environment. Our managed services are designed specifically for each client to help them realise their business objectives through innovative and proactive support provided by our in-house team of experts. In addition, we follow the ITIL methodology giving you complete confidence in our services.
What We Do
BREAK FIX SUPPORT
Contrac provides a break-fix maintenance service, delivered to a SLA of your choosing, for server, storage, networking and device hardware.
You’ll benefit from a tailored service delivered by a team of certified, multi-skilled local engineers, with ready access to spare parts.
ONLINE SUPPORT
Some issues are not always visible through remote support and maintaining your confidence is critical to us. Whilst there are huge cost saving benefits to remote desktop support, sometimes you need to see someone in person. Our onsite support provides the same great services and packages as our remote support service but with the advantage of it being provided on your site.
REMOTE SUPPORT
Our fully managed Remote Support service gives businesses the benefit of an all-inclusive model with proactive monitoring, a forward-thinking technology roadmap and a dedicated helpdesk with unlimited remote and telephone support.
We offer a number of different service packages, so that you can choose the most suitable level of support for your business.
SERVICE DESK
This service includes 24x7x365 monitoring and remediation for: servers, network devices, storage and phone systems, improving quality of service across your network. Monitoring provides the visibility to help you win back control of your IT.
It also enables automation and removes the burden of tracking incidents across a mix of technologies.