Contrac helps organisations select, host and support the right mix of SaaS, IaaS, hosting, colocation, VDI and BaaS services, aligning cloud performance, resilience and cost governance with enterprise operational requirements.
69,455
Support Tickets
Closed in 2024
81%
Closed on
First Contact
99.2%
SLA
Success Rate
Cloud adoption is no longer about simply moving workloads away from ageing infrastructure. Enterprise IT teams must now control hybrid estates, reduce platform sprawl, evidence resilience and meet stricter operational requirements, all while keeping day-to-day services available for users.
Without FinOps governance, unused resources, duplicated platforms and unclear ownership can turn cloud flexibility into recurring waste.
Backup, hosting and disaster recovery strategies must now account for ransomware, immutable recovery points and measurable failover readiness.
Internal teams are expected to manage SaaS, IaaS, hosting, VDI, colocation and user support while also delivering strategic transformation.
Contrac applies an ITIL-aligned Consult, Transform, Support methodology to help you select, implement and operate cloud and hosting services that match your workload, compliance and commercial requirements.
We assess your current applications, hosting arrangements, backup requirements, user access needs and cost base, then identify the right balance of SaaS, IaaS, private cloud, hybrid cloud, VDI, hosting, colocation and BaaS.
We design and implement the agreed environment, from cloud-based software and hosted desktops to infrastructure platforms, data hosting, email hosting, colocation and offsite backup services.
We provide ongoing managed support under enterprise SLA expectations, helping your IT team maintain availability, control changes and keep cloud services aligned with business demand.
A comprehensive suite of cloud and hosting services designed to support enterprise infrastructure, applications and data requirements.
Contrac provides cloud-based software packages including Microsoft 365 and accountancy tools such as Sage, helping reduce the cost and time spent supporting ageing on-premise infrastructure.
Contrac's IaaS capability gives your IT team access to private cloud, hybrid infrastructure and managed compute resources, allowing them to focus on core business services rather than underlying platforms.
From website hosting to email and data hosting, Contrac provides hosting services for a range of business needs, supported by responsive technical service management.
Working with trusted partners, Contrac provides colocation services in leading UK data centres with strong physical security, resilient connectivity, power and cooling capabilities.
Contrac's VDI solutions provide complete hosted desktops for applications and email, delivered securely over the web with a flexible pay-as-you-go model that can scale up or down with demand.
Contrac's BaaS service provides offsite backup storage as a cost-effective alternative to a traditional DR site, from archive storage through to comprehensive disaster recovery backup and failover options.
Contrac strengthens traditional cloud and hosting services with the practices now expected from enterprise partners. These are service enhancements, not separate product tiers.
Support complex cloud and hosting estates with clearer ownership, ITIL-aligned change control and service governance across private, hybrid and hosted environments.
Reduce cloud waste by improving visibility of recurring spend, unused resources and service consumption, helping finance and IT teams make better decisions together.
Strengthen cloud, hosted desktop and backup environments with security principles that support identity-led access, least privilege and controlled remote working.
Improve ransomware readiness by aligning BaaS and disaster recovery planning with protected recovery points, offsite storage and tested failover options.
Support operational resilience planning for evolving enterprise expectations, including DORA and NIS2 considerations where relevant to the organisation.
Extend IaaS thinking beyond traditional infrastructure by planning for scalable workloads, container-aware environments and future platform demands where appropriate.
These results reflect a service model built on responsive support, structured process and continuous operational improvement.
69,455
Support Tickets
Closed in 2024
81%
First Contact Resolution
Closed on First Contact
99.2%
SLA Success Rate
Measured Achievement
Agile extension of your internal IT team, not a distant hosting vendor.
ITIL-aligned service management with enterprise SLA discipline.
Practical support across SaaS, IaaS, hosting, colocation, VDI and BaaS.
Cloud decisions grounded in risk mitigation, cost control and operational fit.
69,455 support tickets closed in 2024, with 81% closed on first contact and a 99.2% SLA success rate.
99.2%
SLA success for supported services
Contrac provides SaaS, IaaS, website hosting, email hosting, data hosting, colocation, VDI and BaaS services, supported by enterprise service management and technical support.
Yes. Contrac assesses your workloads, cost base, resilience needs and internal IT capacity, then recommends the right operating model for your organisation.
Contrac applies FinOps-aware governance to improve visibility of consumption, reduce waste and align cloud resources with business demand.
Yes. Contrac's BaaS capability supports offsite backup, archive storage, disaster recovery backup and failover options, helping reduce reliance on traditional DR sites.
Yes. Contrac's VDI solutions use a flexible pay-as-you-go model, allowing hosted desktops to scale up during busy periods and scale down when demand reduces.
Contrac operates as an agile extension of your IT team, providing ongoing support, incident management, service governance and SLA-focused operational assistance.
Speak to Contrac about SaaS, IaaS, hosting, colocation, VDI and BaaS options aligned to your operational, resilience and cost requirements.
